Grievance redressal

In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise a complaint about content, another member, your personal data, or our service with our Grievance Officer.

Timelines

• We acknowledge every complaint within 24 hours and resolve it within 15 days.
• Complaints about content that exposes private areas, impersonation, or sexual content involving a person are acted on within 24 hours.
• Reports about a minor on the platform are prioritised — see Child safety.

What to include

Your registered email, the profile ID (it starts with BO) or a description of the member or content, and what happened. Screenshots help.